Floraison FAQs
Have a question about you online order, how to book with Dawn or product advice? have a look at our FAQs.
For any query which has not been listed, pop us a line here and we will respond as soon as we can.
The best way to book an appointment is on our website. All our available appointments will show on this schedule. We open our books 2 months in advance only. Any appointments required beyond this stage may be subject to change. Please create an account via the website to create and amend bookings.
If you are looking for an appointment for a particular day that is fully booked, we can add you to a cancellation list for the day in question and get in touch with you as soon as possible if there is an opening. Please don't forget to check our booking system first.
Your appointment can be rescheduled online up to 48hrs prior to the appointment. If you require a reschedule less than 48hrs before your treatment, you will have to email us directly as it cannot be done online. Rescheduling inside these 48hrs means you will lose your deposit. Cancelling on the day or a no-show will incur 100% of the treatment fee. This is stipulated a the time of booking.
All appointments require a €50 deposit to secure the booking. A deposit is charged when booking online. If re-booking with us in studio after a facial, we will either charge you at the time of booking or charge the card on file up to two weeks prior to the appointment. If the card payment fails, we will get in contact with you. We must have a working card on file in order for any bookings to be made.
We operate a strict 48 hour cancellation policy.
More than 48hrs notice of rescheduling or cancelling: Deposit refunded. Rescheduling and cancelling during this time can be done online.
Less than 48hrs: 50% of the treatment cost, including deposit.
Cancellation on the day or a no-show: 100% of the treatment cost.
Please note that the card used to book an appointment will be charged through our system.
Monday - Friday 10:00-5:00pm
(with some Saturdays)
We are always closed on Sunday.
Please email us to check if you are collecting products.
You can purchase products in the studio after your treatment with us or online via the online shop.
Please email us to check if you are collecting products.
Placing an order can be done via the online shop. We will ship to your home within 3-5 days of purchase or you can collect from the studio in Tullamore during our opening hours. You will get a notification when the order is ready to collect.
Once your order has been fulfilled by us and collected by DPD, we are no longer responsible for this package. If you need to find out where the package is, you can track the order online via the DPD website. Provided the number and email you provide is correct, you will be notified by DPD when your package is en route to be delivered. Any changes to your delivery is through DPD.
We dispatch orders on Mondays (excluding bank holidays), Tuesdays, and Fridays, and DPD generally delivers within 1–2 days after collection from us. For orders shipped outside Ireland to the EU, delivery usually takes around 10–12 working days.
At Floraison, we aim to give you thorough advice and answer any questions you may have, when it comes to your skin care products and skin concerns.
This process can take a bit of time as we get to know you and understand what it is you truly need.If you are new to Floraison, you will need to book a treatment or consultation to avail of this service.
If you are an existing client and we have seen you within the last 5 months, we can send you some information via email.
If we have not seen you in more than 5 months, you will need to book in for a treatment or consultation.
Our Locations
Dublin: 16 Mount St Lower, D02 KX05
Tullamore: Townmore House, Maint St. Tullamore R35 F6W7
Hours: Facials are strictly by appointment only. Our opening hours are subject to change depending on holidays, trainings, etc.