FLORAISON FAQS

We are always delighted to welcome you to Floraison for all your skincare needs and advice. If you know us already, you will know that we are a very small team, often fully booked with treatments and therefore not always able to check emails as often as we'd like. 

To ensure that your experience with us is as positive as possible please read our FAQs below. For any query which has not been listed, please contact us at here and we will respond as soon as we can. 

The best way to book an appointment is on our website. All our available appointments will show on this schedule. We open our books 2 months in advance only. Any appointments required beyond this stage may be subject to change. Please create an account via the website to create and amend bookings.

If you are looking for an appointment for a particular day that is fully booked, we can add you to a cancellation list for the day in question and get in touch with you as soon as possible if there is an opening. You can join the waiting list here but please dont forget to check our booking system first. 

Your appointment can be rescheduled online up to 48hrs prior to the appointment. If you require a reschedule less than 48hrs before your treatment, you will have to email us directly as it cannot be done online. Rescheduling inside these 48hrs means you will lose your deposit. Cancelling on the day or a no-show will incur 100% of the treatment fee. This is stipulated a the time of booking. 

All appointments require a €50 deposit to secure the booking. A deposit is charged when booking online. If re-booking with us in studio after a facial, we will either charge you at the time of booking or charge the card on file up to two weeks prior to the appointment. If the card payment fails, we will get in contact with you. We must have a working card on file in order for any bookings to be made.

We operate a strict 48 hour cancellation policy.

Cancellations made more than 48hrs incur no fee. 

Cancellations made less than 48 hours, incur a €50 fee (withholding of deposit). 

Cancellations made less than 24 hours or on the day, incur a fee of the full cost of treatment. 

Fees must be paid in order to make future bookings.

As we are a small team of two, the opening hours can vary slightly, week to week. 

Tuesday - Friday 8.30-6.30pm

or

Wednesday - Friday 8.30-6.30pm

with some Saturdays 9-5pm

We are always closed Sunday and Monday.

Please email us to check if you are collecting products.

You can purchase products in the studio after your treatment with us or online via the online shop.

As we operate by appointment only, we cannot always facilitate walk-ins for purchase of products. If you know what you need, you can buy them online and choose LOCAL PICKUP to collect from the studio during the opening hours. 

Provided we have treated you before, we can give you some advice via email, if you want to alter your routine. If you need more information/guidance and it's been over 5 months since we have seen you, you will need to book in for a consultation. The purchase of Biologique Recherche products requires consultation for all new clients. 

Please email us to check if you are collecting products.

Placing an order will be done via the online shop. If you have not purchased with us before, you will need to create a new account (this is different to an account for booking treatments). We can ship to your home within 7 days of purchase or you can collect from the studio during our opening hours. You will get a notification when the order is ready to collect. 

Once your order has been fulfilled by us and collected by DPD, we are no longer responsible for this package. If you need to find out where the package is, you can track the order online via the DPD website. Provided the number and email you provide is correct, you will be notified by DPD when your package is en route to be delivered. Any changes to your delivery is through DPD. 

It usually takes 2-7 days for delivery depending on our opening hours and when we are able to ship your items. We aim to get products sent within 2 days of ordering. But, for example, if you place an order on Friday (and we are closed Sunday, Monday and Tuesday) we will ship on Wednesday. We only ship orders Tuesday (if we are open) - Friday. DPD usually deliver within 1-2 days of collection from us.

Collection of orders can be done from our studio during our opening hours. If we have had to amend these times, we will inform you via email as to when you can collect. We would really appreciate it if all orders for collection could be done within 10 days of being ready to avoid confusion or build up of orders. We will leave all orders in bags with your name on it in the waiting area.

At Floraison, we aim to give you thorough advice and answer any questions you may have, when it comes to your skin care products and skin concerns.

This process can take a bit of time as we get to know you and understand what it is you truly need.If you are new to Floraison, you will need to book a treatment or consultation to avail of this service. 

If you are an existing client and we have seen you within the last 5 months, we can send you some information via email.

If we have not seen you in more than 5 months, you will need to book in for a treatment or consultation.

We are located in the basement of 16 Fitzwilliam St Upper, D02 Y221.

To access the studio, use the external steps to the right on the front door that lead to basement level. The door is dark green and usually has a wreath on it. There is a marble 'Floraison' sign on the wall beside it. 

Please sit in the waiting area and wait to be called, we will be aware of your arrival.

Please try not to disturb any ongoing treatments as we want to give all our clients our full attention during their appointments. 

The toilet is located through the corridor at the end of the kitchen on the left.

Please do not arrive more than 10-15 minutes prior to your treatment to avoid overcrowding and noise disturbances in the studio.